Other Services we provide:
Prescription Delivery
You cannot collect from Medpharm. If we receive your prescription before 3pm we will usually process this and dispatch to you the same day.
MAR Charts
Our dedicated MAR team ensures that your Medication Administration Records (MARs) are prepared accurately and delivered on time alongside your medication. Whether your care home uses paper-based MARs or an electronic MAR (eMAR) system, we work with multiple eMAR providers to ensure smooth integration and efficient medication management.
Helping with Administration Times
We understand that some patients may have complex medication needs. At MedPharm, we provide support and guidance on alternative administration options where appropriate, following established procedures and professional guidance. Our aim is to help ensure patients receive the medicines they need safely and effectively. Please contact our team for further information.
Questions, Comments, Suggestions and Complaints
Summary
If you would like further information about any of the services offered by MedPharm, please speak to a member of our team or contact us using the telephone number provided.
We are committed to providing a high standard of care and continuously improving our services. We welcome your feedback, including any comments, suggestions, or concerns, as this helps us improve the experience we provide to our patients.
If you wish to make a complaint, please speak to a member of staff. We operate an NHS-compliant complaints procedure and our team will be happy to provide further information and support.
What to do when we are closed?
When MedPharm is closed, if you need urgent medical advice or support but it is not a life-threatening emergency, please contact NHS 111 by calling 111 or visit the NHS website for further guidance.
How we handle threats, violence or abuse to staff?
Our team is committed to providing a safe, respectful, and professional service for all patients. We kindly ask that patients and visitors treat our staff with the courtesy and respect they deserve. We will not tolerate violence, threatening behaviour, abuse, or any actions that put our staff or others at risk, and we reserve the right to refuse services in such circumstances.
Complaints
If you would like more information about any of the services offered by MedPharm, please speak to a member of our team or contact us using the telephone number provided.
We are committed to delivering the highest standard of care and value your feedback. If you have any comments, suggestions, or concerns about our services, please let us know so we can continue to improve the support we provide.
Any feedback or complaints you would like to make with Medpharm, please call us on the number provided or email us at info@med-pharm.co.uk
If you wish to make a complaint, we operate an NHS-compliant complaints procedure. Our team will be happy to provide further information and explain the process.
Make a complaint to NHS England
• By post to: NHS England, PO Box 16738, Redditch, B97 9PT
• By email to: england.contactus@nhs.net, stating ‘For the attention of the complaints team’ in the subject line.
• By telephone: 0300 311 22 33
NHS Services we Provide:
NHS Prescriptions
We dispense NHS prescriptions, including both electronic and paper prescriptions, and provide advice on medicines, including how to store them safely. We also offer Repeat Dispensing services—please contact us for further information. When ordering your medication, please only request the medicines you need and ensure your details are up to date, especially your exemption status and delivery address, as an incorrect exemption status may result in a £100 NHS fine.
Safe Storage & Disposal
Store medicines as manufacturers advise, at the right temperature and away from children/pets. Most keep at room temperature; some (like insulin, eye drops) need refrigeration—check labels. Only order what is required to avoid returns or unused medication.
Health Advice and Self Care
Our pharmacist and trained staff offer private advice on medicines, minor ailments, and healthy living—like stopping smoking or diet tips. Our health champion can help with wellbeing goals, and we’ll signpost you to other services if we can’t help directly.
Discharge Medicine Service
With your consent, we’re informed of any medicine changes made during your hospital stay, so we can advise and support you afterward. We can also liaise with the hospital and your GP if needed—ask us for more details.
New Medicine Service (NMS)
If you have been prescribed a new medicine for a long-term condition, our pharmacist can support you in understanding how to use it safely and get the best results from your treatment. We will contact you around 1–2 weeks after you start your medicine to discuss how you are getting on, answer any questions, and address any concerns. A further follow-up will be offered around one month after starting the treatment. This is a free NHS service available to eligible patients.
Prescription Delivery
You cannot collect from Medpharm. If we receive your prescription before 3pm we will usually process this and dispatch to you the same day.
Reporting Adverse Reactions
If you have side effects from your medication, national requirements dictate that this should be reported via the Yellow Card Scheme. To report an adverse event please Click here
Record Keeping
At MedPharm, we keep records of the prescriptions we dispense and the services we provide to ensure we deliver safe and effective care. Where appropriate, our pharmacy team may access relevant healthcare records, such as your NHS Summary Care Record or local shared care records, to support your treatment and identify any potential issues, such as medicine interactions. We handle your information securely and in line with the Data Protection Act, NHS confidentiality requirements, and professional standards. If you have any questions about the records we hold, please speak to a member of our team.
Summary Care Record Accesss
When you register for our NHS services, we may ask for your consent to access your NHS Summary Care Record. This information helps us confirm important details about your health and medicines, allowing us to provide safe and appropriate care and ensure your prescriptions are supplied safely. If you would like to know more about the NHS Summary Care Records click here