Introduction
At MedPharm, we respect your privacy and are committed to protecting the confidentiality and security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, NHS pharmacy services, prescription delivery service, or communicate with us.
As a pharmacy, we collect and process personal information to provide safe and effective healthcare services, including dispensing prescriptions, providing medication support, arranging deliveries, and communicating with healthcare professionals involved in your care.
Please read this Privacy Policy carefully to understand how we handle your information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process information. Any updates will be published on our website.
Information We Collect
To provide our pharmacy services, we may collect the following types of information:
Personal Information
This may include:
- Full name
- Date of birth
- Address
- Telephone number
- Email address
- NHS number (where applicable)
- Prescription details
- GP surgery details
- Medication information
- Payment information (where applicable)
- Delivery information
We collect this information when you register with MedPharm, nominate us as your pharmacy, request medicines, use our services, or contact us.
Health Information
As a pharmacy, we may process confidential health information, including:
- Current and previous medicines
- Allergies and sensitivities
- Medical conditions
- Prescription history
- Information required to ensure medicines are supplied safely
This information is only used to provide appropriate pharmacy care and support your health needs.
Website and Technical Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage information
This helps us improve our website and provide a better user experience.
How We Use Your Information
We use your information to provide safe and effective pharmacy services, including:
- Processing and dispensing NHS prescriptions
- Managing your account with MedPharm
- Ordering and supplying medicines
- Arranging prescription deliveries
- Communicating with you about your medicines and services
- Contacting your GP or healthcare professionals where necessary for your care
- Providing medication advice and support
- Managing payments and prescription charges
- Responding to queries, requests, or complaints
- Maintaining accurate pharmacy records
- Meeting legal and regulatory requirements
- Improving our services and patient experience
- Preventing fraud and protecting the security of our services
Sharing Your Information
We only share your information where necessary and in accordance with healthcare confidentiality requirements.
Your information may be shared with:
Healthcare Professionals
Where appropriate, we may communicate with:
- GP surgeries
- NHS healthcare providers
- Other healthcare professionals involved in your care
This helps ensure your medicines are supplied safely.
Service Providers
We may use trusted third-party providers to support our services, such as:
- Delivery partners
- IT providers
- Payment providers
- Website hosting providers
- Pharmacy software providers
These organisations are required to protect your information and only use it for the agreed purpose.
Legal Requirements
We may disclose information where required by law, regulation, or to protect the safety and rights of patients and others.
Keeping Your Information Secure
We take the security of your personal information seriously.
We use appropriate technical, physical, and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Accidental disclosure
Access to patient information is restricted to authorised members of the pharmacy team who require it to provide healthcare services.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies help us:
- Improve website performance
- Understand website usage
- Provide a better user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
Your Rights
You have rights regarding your personal information, including:
- Requesting access to information we hold about you
- Requesting corrections to inaccurate information
- Requesting restrictions on how your information is used where applicable
- Raising concerns about how your information is handled
If you would like to exercise these rights or have any questions about your information, please contact us.
Data Retention
We retain your information only for as long as necessary to provide pharmacy services and meet our legal and regulatory obligations.
Pharmacy records are retained in accordance with NHS, legal, and professional requirements.
Third-Party Websites
Our website may contain links to external websites. These websites have their own privacy policies, and MedPharm is not responsible for how third parties collect or use your information.
We recommend reviewing the privacy policies of any external websites you visit.
Contact Us
If you have any questions about this Privacy Policy or how MedPharm handles your information, please contact us:
MedPharm
Telephone: